Last Modified: May 05, 2020
Summary of changes:
On January 1, 2020, WeVideo became compliant with CCPA Compliance for California residents. This was easy as WeVideo never sells your data. Recent changes include an update of our data processor to Mixpanel and double encryption of your personal information. We’ve also updated our tracking language to clarify when the Product usage section of your Privacy Settings is unchecked your feature usage is not associated with any personal information. Students and EU residents don’t be worried, you are opted-out by default; however, we encourage you to opt-in so we can provide better customer support and more relevant communications.
Data privacy is important to WeVideo. We believe you should always know how information about you is collected, used, and disclosed by WeVideo when you use our services, or otherwise interact with us.
WeVideo provides tools to control your personal data, including the ability to consent or withdraw consent for its collection and use.
WeVideo's data protection officer is Krishna Menon, reachable at email@example.com
Contact information for WeVideo:
When you create a WeVideo Account, you provide us with personal information that includes your name and, when not using single sign-on, an email address and a password. For example, if you use Google single sign-on, you authorize WeVideo to create an account that is identified with your Google credentials and, in this case, you do not need to create a new password since you will authenticate yourself using your Google credentials.
Even if you aren’t signed in to a WeVideo Account, you might choose to provide us with information — like an email address to receive updates about our services.
When you upload content such as videos, photos, and audio for use within the services, we collect that content within your account so that you may access it.
We also collect comments you make on videos, be they your own or those that others have shared with you.
We use payment processors such as Stripe and PayPal to process your online payments. The payment data required to process the financial transaction resides on the servers of the payment processors, and is not on our servers.
We collect information about browsers and devices you use to access WeVideo services, which helps us troubleshoot and make improvements to our services.
The information we collect includes the following:
We collect this information when a service on your device contacts our servers — for example, when you install a WeVideo app on your mobile device or when you connect to our services through your browser.
We collect information about your activity when using our services. We process this information to provide you with service, to maintain a reliable quality of service, and to provide you with improved services.
Activity that we collect may include:
We do not sell any information that we collect about you or your activity.
We do not share personally identifiable activity information with trusted third parties unless you provide your consent or provide such information when interacting with a third party form.
When we track anonymously, we use methods so that any tracking is not identified with you and is aggregated and processed in an anonymous manner.
We collect information about your location when you use our services, which helps us offer features that may be localized by knowing the originating country of an IP address. This location information also helps us prevent harm and fraud, comply with law, serve the public interest, and keep WeVideo safe and welcoming for everyone.
We use various technologies to collect and store information, including cookies, pixel tags, local storage, such as browser web storage or application data caches, databases, and server logs.
We use information we collect, like your email address, to interact with you directly. For example, we may send you notifications about product updates, including new features, video tutorials, newsletters, special offers, and periodic tips to help you get the most out of the services. And if you contact WeVideo, we’ll keep a record of your request in order to help solve any issues you might be facing.
We use your information to deliver our services, like processing the terms you search for in order to return content that you can use in your creations, or by suggesting related content to help you improve your creative process.
We also use your information to ensure our services are working as intended, such as tracking outages or troubleshooting issues that you report to us. And we use your information to make improvements to our services — for example, understanding which features are most commonly used so that we can improve the manner in which you are able to access and use those features for a better user experience.
When you have issues or problems using our services, and you ask us to help troubleshoot those issues you report, we will analyze crash reports and usage characteristics of your account to help provide you with the best support.
We use the information we collect in our existing services to help us define and develop new services.
We use the information we collect in our existing services to personalize and customize the user experience for you. For example, if we collect the type of content that you search for in our library of content, and you mark content as Favorite, we might return search results that are similar to content that you have previously marked as Favorite.
We use data for analytics and measurement to understand how our services are used. For example, we analyze data about the features that you use to optimize product design. We use a variety of tools to do this, including Google Analytics.
You have the final say about managing your privacy across our services. At any time, you can login to your account and use the controls provided in "Account settings" to limit the information we collect about you or how we use it. You can also choose to deactivate your WeVideo account. If you have any questions, please feel free to contact us.
You control the personal data you share with us. You can access or rectify this data at any time. You can also deactivate your account. We provide you with tools to restrict or withdraw consent where applicable for the use of data that you have provided to WeVideo. At your request we make the data you shared through our services portable and provide easy ways for you to contact us.
If you have registered an account on WeVideo, we provide you with tools and account settings to access, correct, delete, or modify the personal data you provided to us and that is associated with your account.
See this help document for detailed instructions.
You can download certain account information, including videos and photos that you have uploaded and own, by following the instructions in "Account settings."
Alternatively, you or a legal guardian may email your personal data request via the following form: https://www.wevideo.com/privacy-request
If you have initiated the process with us to sign up for service within the European Union, but have not completed the sign up process, we retain your personal data on our servers for up to 24 hours. In non-EU locations, in this situation, we will retain data for up to 60 days.
Once you complete the sign up process and we create an account to provide you with with service, we will store your data for as long as you are entitled to receive service from us.
If the service that you are receiving from us is free of charge (for example, a free plan or a trial) and the service has expired or you have been inactive on the service for four months, we will deem the free service to be abandoned by you, and will cancel the service and delete data you have uploaded or created (some examples are your uploaded content, finished videos, projects). Some personally identifiable data–for example, usage tracking–persists unless you request deletion by invoking your right to be forgotten.
If you follow the instructions in "Account settings," your account will be deactivated and then deleted. When deactivated, your WeVideo account, including your display name, username, and public profile, will no longer be viewable on WeVideo.com, WeVideo for iOS, and WeVideo for Android.
When you delete any type of account to discontinue service, data is deleted after a short grace period following account deletion. If you choose to exercise your right to be forgotten when deleting your account or terminating service, your Data is immediately deleted.
When you are logged into your WeVideo account, you can manage your privacy settings and other account features in "Account settings" at any time.
WeVideo provides you a means to download the information you have shared through our services by following the steps in "Account settings."
WeVideo is committed to protecting the privacy of students.
WeVideo has COPPA- and FERPA-compliant services ("School plans") that are offered to educational institutions such as schools. These educational services support many users belonging to the same School plan, with each user having their own login account.
When you belong to a School plan, your educational institution ("school") collects your personal data based on their own policies. For example, if you are a teacher or student in your school's plan, your school controls your data and WeVideo processes your data in accordance with privacy policies managed by your school.
When your school purchases a WeVideo School plan, a special account—the Account Owner—is created. Every School plan has an account owner. Account owner data that we collect is used to create, bill, and maintain the School plan service ("Owner data").
WeVideo has Enterprise services that are offered to businesses through direct sales channels. These Enterprise services support many users belonging to the same Enterprise instance, with each user having their own login account.
When you belong to an Enterprise service plan, the company that owns your plan ("company") collects your personal data based on their own policies. For example, your company controls your data and WeVideo processes your data in accordance with privacy policies managed by your company.
When your company purchases a WeVideo Enterprise service plan, a special account—the Account Owner—is created. Every Enterprise plan has an account owner. Account owner data that we collect is used to create, bill, and maintain the Enterprise plan service ("Owner data").
WeVideo is committed to protecting the privacy of students and offers services that are fully compliant with the FERPA and COPPA rules and guidelines. In compliance with the Children’s Online Privacy Protection Act (COPPA) of 1998, the services are not intended for use if you are under 13 years of age unless one of the following is true: (1) you are using a WeVideo education plan ("WeVideo for Schools"). In that case, the policy above under the section EDUCATION SERVICES applies. For more details on COPPA, and how an application or website can be used in an educational context see COPPA and Schools. Or contact firstname.lastname@example.org (2) you have the consent of your parent or legal guardian or (3) when available use the application as a Guest User. As a Guest User, the application can be used without providing any personal data. Guest User mode is only available in some of the applications and is designed to allow usage of the application without providing any personal data. If you are not over 13 years of age and are not using the application as a Guest User, you will need to have the consent of your parent or guardian.
We may use any of the following methods to verify that you have your parents’ consent:
If your account is being created by a teacher, your teacher must first obtain your parent’s consent. If your teacher creates a student account for you without your parent first signing a consent form, please inform your parent immediately so that they can instruct us to remove your information from our files.
In compliance with the Privacy Shield Principles, WeVideo commits to resolve complaints about our collection or use of your personal information. EU and Swiss individuals with inquiries or complaints regarding our Privacy Shield policy should first contact WeVideo at email@example.com. WeVideo has further committed to cooperate with the panel established by the EU data protection authorities (DPAs) and the Swiss Federal Data Protection and Information Commissioner (FDPIC) with regard to unresolved Privacy Shield complaints concerning data transferred from the EU and Switzerland. Please note that if your complaint is not resolved through these channels, under limited circumstances, a binding arbitration option may be available before a Privacy Shield Panel. WeVideo is subject to the investigatory and enforcement powers of the Federal Trade Commission (FTC). WeVideo is required to disclose personal information in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.