Last Modified: March 27, 2020
Data privacy is important to WeVideo. We believe you should always know how information about you is collected, used, and disclosed by WeVideo when you use our services, or otherwise interact with us.
WeVideo provides tools to control your personal data, including the ability to consent or withdraw consent for its collection and use.
WeVideo's data protection officer is Krishna Menon, reachable at email@example.com
Contact information for WeVideo:
- WeVideo, Inc.
- 1975 W El Camino Real
- Suite 202
- Mountain View, CA 94040
- Tel: (650) 800-3400
WeVideo is committed to protecting the privacy of students.
WeVideo has COPPA and FERPA compliant services ("WeVideo for Schools” plans) that are offered to educational institutions such as schools. These educational services support many users belonging to the same School plan, with each user having their own login to a single account, which is managed by school staff.
When you belong to a School plan, your educational institution ("school") collects your personal data based on their own policies. For example, if you are a teacher or student in your school's plan, your school controls your data and WeVideo processes your data in accordance with the privacy policies managed by your school.
Information we collect automatically
There is certain information that we collect automatically as the result of usage of the platform. This information includes:
- your device’s Internet Protocol (“IP”) address
- type of mobile device you use
- operating system of your device
- browser type
- non-precise geographic location (e.g. country, city, zip code)
- technical information about your device, system and App software, and peripherals
- date and time stamps associated with transactions
- system configuration information
- any search terms that you may enter on the service
- Information regarding your interaction with exported videos, for example, whether you opened, clicked on, or shared the exported video
The above data points are used for the sole purpose of improving our application and the user experience of our customers. Most of the data points above are anonymous. Any data that contains personally identifiable information is (1) secured and encrypted according to industry standards (2) anonymized whenever possible (3) never used for advertising of any kind (4) not shared with any third parties.
Your privacy and cookies
Account owner data
When your school or school district purchases a WeVideo School plan, a special account—the Account Owner—is created. Every School plan has a single account owner, usually school IT staff, although it could be a teacher, instructional coach, or some administrative person . Account owner data that we collect is used to create, bill, and maintain the School plan service ("Owner data").
Data for account non-owners (account members who are not admins)
Students and student data privacy
OUR POLICY TOWARD CHILDREN
WeVideo is committed to protecting the privacy of students and offers services that are fully compliant with the FERPA and COPPA rules and guidelines. In compliance with the Children’s Online Privacy Protection Act (COPPA) of 1998, the services are not intended for use if you are under 13 years of age unless one of the following is true: (1) you are using a WeVideo education or Schools plan ("WeVideo for Schools"). In that case, the policy above under the section EDUCATION SERVICES applies. For more details on COPPA, and how an online application or website can be used in an educational context see COPPA and Schools. Or contact firstname.lastname@example.org (2) you have the consent of your parent or legal guardian or (3) when available, you use the application as a Guest User. As a Guest User, the application can be used without providing any personal data. Guest User mode is only available in some of the applications and is designed to allow usage of the application without providing any personal data. If you are not over 13 years of age and are not using the application as a Guest User, you will need to have the consent of your parent or guardian, or be a member of a WeVideo School plan ( where the education organization manages the account).
WE USE DATA TO BUILD BETTER SERVICES
Communicate with you
We use the information we collect (for Schools accounts, that would only be the name and email of any adult account members who opt-in) to interact with you directly. For example, we may send you notifications about product updates, including new features, video tutorials, newsletters, special offers, and periodic tips to help you get the most out of the services. For account owners, we will communicate through email about account expiration date, renewal process and billing related questions. And if you contact WeVideo, we’ll keep a record of your request in order to help solve any issues you might be facing.
Provide, maintain, and improve our services
We use your information to deliver our services, like processing the terms you search for in the WeVideo Media Essentials library order to return content that you can use in your creations, or by suggesting related content to help you improve your creative process.
We also use your information to ensure our services are working as intended, such as tracking outages or troubleshooting issues that you report to us. And we use your information to make improvements to our services — for example, understanding which features are most commonly used so that we can improve the manner in which you are able to access and use those features for a better user experience.
When you have issues or problems using our services, and you ask us to help troubleshoot those issues you report, we will analyze crash reports and usage characteristics of your account to help provide you with the best support.
Develop new services
We use the information we collect in our existing services to help us define and develop new services. Usage data is collected and aggregated to be analyzed anonymously in order to improve the product experience and understand the performance of our application.
Personalize the user experience
We use the information we collect in our existing services to personalize and customize the user experience for you. For example, if we collect the type of content that you search for in our library of content, and you mark content as Favorite, we might return search results that are similar to content that you have previously marked as Favorite.
We use data for analytics and measurement to understand how our services are used. For example, we analyze data about the features that you use to optimize product design. We use a variety of tools to do this, including Google Analytics.
YOUR PRIVACY CONTROLS
The below options are only available to, and only apply to the non-student members of a Schools plan. The privacy settings for student members in a School account are set to opt-out/nothing shared by default. The single WeVideo account owner (a non-student school official) can make some adjustments relating to the sharing of student created work (for example, allow students to post videos to YouTube or not). Students do not have the option to control their own privacy or sharing settings.
Managing your personal information
You have the final say about managing your privacy across our services. At any time, you can login to your account and use the controls provided in "Account settings" to limit the information we collect about you or how we use it. For Schools accounts the non-student members of the account can control what is shared. You can access or rectify this data at any time. You can also deactivate your account. We provide you with tools to restrict or withdraw consent where applicable for the use of data that you have provided to WeVideo. At your request we make the data you shared through our services portable and provide easy ways for you to contact us. If you have any questions, please feel free to contact us.
Accessing or rectifying your personal data
If you have registered an account on WeVideo, we provide you with tools and account settings to access, correct, delete, or modify the personal data you provided to us and that is associated with your account.
You can download certain account information, including videos and photos that you have uploaded and own, by following the instructions in "Account settings."
For how long do we store your data?
If you have initiated the process with us to sign up for service within the European Union, but have not completed the sign up process, we retain your personal data on our servers for up to 24 hours. In non-EU locations, in this situation, we will retain data for up to 60 days.
Once you complete the sign up process and we create an account to provide you with service, we will store your data for as long as you are entitled to receive service from us.
If the service that you are receiving from us is free of charge (for example, a free plan or a trial) and the service has expired or you have been inactive on the service for four months, we will deem the free service to be abandoned by you, and will cancel the service and delete data you have uploaded or created (some examples are your uploaded content, finished videos, projects). Some personally identifiable data–for example, usage tracking–persists unless you request deletion by invoking your right to be forgotten.
If you follow the instructions in "Account settings," your account will be deactivated and then deleted. When deactivated, your WeVideo account, including your display name, username, and public profile, will no longer be viewable on WeVideo.com, WeVideo for iOS, and WeVideo for Android.
When you delete any type of account to discontinue service, data is deleted after a short grace period following account deletion. If you choose to exercise your right to be forgotten when deleting your account or terminating service, your Data is immediately deleted.
Object, Restrict, or Withdraw Consent
When you are logged into your WeVideo account, you can manage your privacy settings and other account features in "Account settings" at any time.
WeVideo provides you a means to download the information you have shared through our services by following the steps in "Account settings."
COMPLIANCE WITH PRIVACY SHIELD
In compliance with the Privacy Shield Principles, WeVideo commits to resolve complaints about our collection or use of your personal information. EU and Swiss individuals with inquiries or complaints regarding our Privacy Shield policy should first contact WeVideo at email@example.com. WeVideo has further committed to cooperate with the panel established by the EU data protection authorities (DPAs) and the Swiss Federal Data Protection and Information Commissioner (FDPIC) with regard to unresolved Privacy Shield complaints concerning data transferred from the EU and Switzerland. Please note that if your complaint is not resolved through these channels, under limited circumstances, a binding arbitration option may be available before a Privacy Shield Panel. WeVideo is subject to the investigatory and enforcement powers of the Federal Trade Commission (FTC). WeVideo is required to disclose personal information in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.
Upon becoming aware of any unlawful or unauthorized access to Student Records maintained by WeVideo or an authorized subcontractor, WeVideo will take the following measures:
- Promptly notify the account administrators of the suspected or actual incident within 24 hours of knowledge of the suspected or actual incident;
- Promptly investigate the incident and provide account administrators with detailed information regarding the incident, including the identity of affected Student Records and Users;
- At the request and with the assistance of the account administrators, WeVideo shall notify the affected parent, legal guardian or eligible student of the unauthorized access and of commercially reasonable steps to mitigate the effects and to minimize any damage resulting from the incident.