Last Modified: May 24, 2018
- More focus on the controls we offer you over your personal data;
- More transparency over how we collect and process your data to provide you with our services;
- More transparency and control over how we share your data with trusted business partners; and
- More clarity about how we share your data to prevent harm, comply with law, serve the public interest, and keep WeVideo safe and welcoming for everyone.
Data privacy is important to WeVideo. We believe you should always know how information about you is collected, used, and disclosed by WeVideo when you use our services, or otherwise interact with us.
WeVideo provides tools to control your personal data, including the ability to consent or withdraw consent for its collection and use.
Things you create or provide to us
When you create a WeVideo Account, you provide us with personal information that includes your name and, when not using single sign-on, an email address and a password. For example, if you use Google single sign-on, you authorize WeVideo to create an account that is identified with your Google credentials and, in this case, you do not need to create a new password since you will authenticate yourself using your Google credentials. When you need to pay for our services, you provide us with payment information, which may also include a phone number.
Even if you aren’t signed in to a WeVideo Account, you might choose to provide us with information — like an email address to receive updates about our services.
When you upload content such as videos, photos, and audio for use within the services, we collect that content within your account so that you may access it.
We also collect comments you make on videos, be they your own or those that others have shared with you.
We may also collect information about you from trusted partners, including marketing partners who provide us with information about potential customers of our business services, and security partners who provide us with information to protect against abuse. We also receive information from advertisers to provide advertising and research services on their behalf.
Information we collect as you use our services
Your browsers and devices
We collect information about browsers and devices you use to access WeVideo services, which helps us troubleshoot and make improvements to our services.
The information we collect includes the following:
- your device’s Internet Protocol (“IP”) address
- type of mobile device you use
- operating system of your mobile device
- browser type
- non-precise geographic location (e.g. zip code and city)
- technical information about your device, system and App software, and peripherals
- date and time stamps associated with transactions
- system configuration information
- web beacons
We collect this information when a service on your device contacts our servers — for example, when you install a WeVideo app on your mobile device or when you connect to our services through your browser.
We collect information about your activity when using our services. We process this information to provide you with service, to maintain a reliable quality of service, and to provide you with improved services.
Activity that we collect may include:
- Purchase activity
- Terms you search for
- Features that you use
- Published videos you watch
- People with whom you communicate or share content when using services
- Information that you provide to us to connect external services of your choosing with our services
- What third party sites you publish to (such as Google Drive, Facebook, Twitter)
- Responses to surveys
We do not sell any information that we collect about you or your activity.
We do not share activity information with trusted third parties unless you provide your consent.
When we track anonymously, we use methods so that any tracking is not identified with you and is aggregated and processed in an anonymous manner.
We will track your activity in a personally identifiable manner if we have received your consent for the disclosed purpose. For example, by purchasing or signing-up for a service, you consent to us collecting information from you that is needed to process and fulfill your purchase, and we will communicate with you to confirm successful completion of your order, including sending you a receipt and other details about your transaction.
Your location information
We collect information about your location when you use our services, which helps us offer features that may be localized by knowing the originating country of an IP address. This location information also helps us prevent harm and fraud, comply with law, serve the public interest, and keep WeVideo safe and welcoming for everyone.
In addition, depending on the device settings of your mobile device, when using our services on a mobile app, your location can be determined with varying degrees of accuracy by:
- IP address
- Sensor data from your device
- Information about things near your device, such as Wi-Fi access points, cell towers, and Bluetooth-enabled devices
The types of location data we collect depend in part on your device and account settings. For example, you can turn your device’s location on or off setting and then our services will no longer access that information.
We never have the ability to manage for you your device settings, and so any change of your device settings must be performed by you.
We use various technologies to collect and store information, including cookies, pixel tags, local storage, such as browser web storage or application data caches, databases, and server logs.
We use data to build better services
Communicate with you
We use information we collect, like your email address, to interact with you directly. For example, we may send you notifications about product updates, including new features, video tutorials, newsletters, special offers, and periodic tips to help you get the most out of the services. And if you contact WeVideo, we’ll keep a record of your request in order to help solve any issues you might be facing.
Provide, maintain, and improve our services
We use your information to deliver our services, like processing the terms you search for in order to return content that you can use in your creations, or by suggesting related content to help you improve your creative process.
We also use your information to ensure our services are working as intended, such as tracking outages or troubleshooting issues that you report to us. And we use your information to make improvements to our services — for example, understanding which features are most commonly used so that we can improve the manner in which you are able to access and use those features for a better user experience.
When you have issues or problems using our services, and you ask us to help troubleshoot those issues you report, we will analyze crash reports and usage characteristics of your account to help provide you with the best support.
Develop new services
We use the information we collect in our existing services to help us define and develop new services.
Personalize the user experience
We use the information we collect in our existing services to personalize and customize the user experience for you. For example, if we collect the type of content that you search for in our library of content, and you mark content as Favorite, we can return search results that are similar to content that you have previously marked as Favorite.
We use automation and machine learning to tag your own content to improve your ability to discover specific types of content based on keywords. For example, an automated process will scan the photos in your account and tag all photos with dogs as "dogs" and when you search for "dog" or "dogs" or "canines" you will see your desired content.
We do not use any processing or auto-tagging of your own content for any other purpose than helping you use your own content. Content that you upload and own is under your control, and you may decide to keep it private or share it with other users by using the features we provide to allow you to share.
We use data for analytics and measurement to understand how our services are used. For example, we analyze data about the features that you use to optimize product design. We use a variety of tools to do this, including Google Analytics.
Third party partners
To help us understand your needs and personalize WeVideo ads for you, with your consent we will share limited data with trusted partners. For example, if you visit our website and start a trial for one of our services, when you later visit a trusted partner such as Facebook, we may present you with ads on Facebook about our services which you have tried.
Your privacy controls
You have the final say about managing your privacy across our services. At any time, you can login to your account and use the controls provided in "Manage account" to limit the information we collect about you or how we use it. You can also choose to deactivate your WeVideo account. If you have any questions, please feel free to contact us.
Managing your personal information
You control the personal data you share with us. You can access or rectify this data at any time. You can also deactivate your account. We provide you with tools to restrict or withdraw consent where applicable for the use of data that you have provided to WeVideo. At your request we make the data you shared through our services portable and provide easy ways for you to contact us.
Accessing or rectifying your personal data
If you have registered an account on WeVideo, we provide you with tools and account settings to access, correct, delete, or modify the personal data you provided to us and that is associated with your account.
You can download certain account information, including videos and photos that you have uploaded and own, by following the instructions in "Manage account."
If you follow the instructions in "Manage account," your account will be deactivated and then deleted. When deactivated, your WeVideo account, including your display name, username, and public profile, will no longer be viewable on WeVideo.com, WeVideo for iOS, and WeVideo for Android.
Object, Restrict, or Withdraw Consent
When you are logged into your WeVideo account, you can manage your privacy settings and other account features in "Manage account" at any time.
WeVideo provides you a means to download the information you have shared through our services by following the steps in "Manage account."
WeVideo is committed to protecting the privacy of students.
WeVideo has COPPA- and FERPA-compliant services ("School plans") that are offered to educational institutions such as schools. These educational services support many users belonging to the same School plan, with each user having their own login account.
When you belong to a School plan, your educational institution ("school") collects your personal data based on their own policies. For example, if you are a teacher or student in your school's plan, your school controls your data and WeVideo processes your data in accordance with privacy policies managed by your school.
Account owner data
When your school purchases a WeVideo School plan, a special account—the Account Owner—is created. Every School plan has an account owner. Account owner data that we collect is used to create, bill, and maintain the School plan service ("Owner data").
Data for non-owners
Students and student data privacy
WeVideo has Enterprise services that are offered to businesses through direct sales channels. These Enterprise services support many users belonging to the same Enterprise instance, with each user having their own login account.
When you belong to an Enterprise service plan, the company that owns your plan ("company") collects your personal data based on their own policies. For example, your company controls your data and WeVideo processes your data in accordance with privacy policies managed by your company.
Account owner data
When your company purchases a WeVideo Enterprise service plan, a special account—the Account Owner—is created. Every Enterprise plan has an account owner. Account owner data that we collect is used to create, bill, and maintain the Enterprise plan service ("Owner data").
Data for non-owners
OUR POLICY TOWARD CHILDREN
WeVideo is committed to protecting the privacy of students and offers services that are fully compliant with the FERPA and COPPA rules and guidelines. In compliance with the Children’s Online Privacy Protection Act (COPPA) of 1998, the services are not intended for use if you are under 13 years of age unless you have the consent of your parent or legal guardian or when available use the application as a Guest User. As a Guest User, the application can be used without providing any personal data. Guest User mode is only available in some of the applications and is designed to allow usage of the application without providing any personal data. If you are not over 13 years of age and are not using the application as a Guest User, you will need to have the consent of your parent or guardian.
We may use any of the following methods to verify that you have your parents’ consent:
If your account is being created by a teacher, your teacher must first obtain your parent’s consent. If your teacher creates a student account for you without your parent first signing a consent form, please inform your parent immediately so that they can instruct us to remove your information from our files.